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Privacy Policy

Your privacy is our priority. Learn how we collect, use, and protect your information.

Data Protection
Direct Communication
Your Rights
Overview For Users For Drivers Security Your Rights Contact
Last updated: June 27, 2025
This policy applies to all Goa Taxi App services

Overview

Our Commitment

At Goa Taxi App, we are committed to protecting your privacy while facilitating direct connections between drivers and passengers. This policy explains how we collect, use, and protect your data in our zero-commission platform.

Scope

This policy applies to all users of our direct booking platform, including passengers, drivers, and visitors. By using our services, you agree to the collection and use of information as described in this policy.

Privacy Information for Passengers

Information We Collect

Personal Information

  • Full name and contact details
  • Email address and phone number
  • Profile picture (optional)
  • Emergency contact information
  • Communication preferences
  • Account activity history

Usage & Location Data

  • Pickup and drop-off locations
  • Travel routes and destinations
  • Device information (IP, model, OS)
  • App usage patterns
  • Favorite locations and preferences
  • Customer support interactions

How We Use Your Information

Service Operations

  • Facilitate direct driver connections
  • Enable price negotiations
  • Provide real-time ride tracking
  • Send booking confirmations
  • Handle customer support

Platform Improvements

  • Improve service quality
  • Develop new features
  • Enhance safety measures
  • Optimize driver matching
  • Service analytics

Important Note

We never sell your personal data to third parties. Location data is only used during active rides and for improving our services. All payments are handled directly between drivers and passengers.

Data Sharing & Disclosure

When We Share

  • With drivers to fulfill your ride
  • Legal requirements or emergencies
  • Service providers (anonymized where possible)
  • Safety and verification purposes

What We Protect

  • Payment information (direct between parties)
  • Location history is anonymized after 30 days
  • Minimal data shared with drivers
  • Strict contracts with all partners

Privacy Information for Drivers

Information We Collect

Driver Information

  • Full name and contact details
  • Email address and phone numbers
  • Profile photo and vehicle photos
  • Driver's license information
  • Aadhar card details
  • Vehicle registration documents

Vehicle Information

  • Vehicle registration number
  • Vehicle type and model
  • Insurance information
  • Vehicle condition reports
  • Maintenance records
  • Safety inspection results

How We Use Your Information

Service Operations

  • Verify driver credentials
  • Connect with passengers
  • Enable direct negotiations
  • Facilitate bookings
  • Provide support services

Safety & Compliance

  • Background verification
  • Document validation
  • Safety monitoring
  • Compliance checks
  • Quality assurance

Important Note

We maintain strict confidentiality of your documents and personal information. Your earnings and payment information are handled directly between you and passengers.

Data Sharing & Disclosure

When We Share

  • With passengers for bookings
  • Legal requirements or emergencies
  • Verification authorities
  • Safety and security purposes

What We Protect

  • Personal identification documents
  • Financial information
  • Contact details
  • Vehicle documentation

Your Privacy Rights

Right to Access

Request a copy of your personal data we hold, including ride history and account information.

Right to Rectification

Update or correct inaccurate personal information through your account settings or by contacting us.

Right to Deletion

Request deletion of your account and associated data, subject to legal retention requirements.

Right to Object

Object to certain data processing activities, including direct marketing and automated decision-making.

Data Portability

Request your data in a structured, commonly used format to transfer to another service.

Exercise Your Rights

Contact our Data Protection Officer at [email protected] for assistance with your rights.

Data Security Measures

Our Security Practices

  • Encryption

    End-to-end encryption for all sensitive data transfers and storage

  • Access Controls

    Strict role-based access to personal data within our organization

  • Secure Infrastructure

    Enterprise-grade cloud security with regular penetration testing

Your Security Role

  • Account Protection

    Use strong passwords and enable two-factor authentication

  • Network Safety

    Avoid public Wi-Fi for account access or use a VPN

  • Stay Alert

    Watch for phishing attempts and report suspicious activity

Reporting Security Issues

If you discover a potential security vulnerability, please responsibly disclose it to our security team:

[email protected] Secure Disclosure Form

Cookies & Tracking Technologies

How We Use Cookies

Essential Cookies

Necessary for the website to function and cannot be switched off. They include:

  • User authentication and session management
  • Security features and fraud prevention
  • Load balancing and website performance

Analytics & Preferences

Help us improve our services and remember your preferences:

  • Website usage statistics
  • Feature performance measurement
  • Language and display preferences
  • Personalized content (when opted in)

Cookie Management

You can control and/or delete cookies as you wish through your browser settings. Our cookie consent manager allows you to opt-in to non-essential cookies.

Policy Updates & Changes

Change Notification Process

Notification Methods

  • Email to registered users for material changes
  • In-app notifications with clear summaries
  • Website banner for visitors
  • Updated "Last revised" date at the top of this policy

Your Options

  • Review changes before continuing to use our services
  • Accept updated terms or close your account
  • Contact us with questions about changes
  • Download previous versions of this policy

Policy Version History

Version Date Changes Download
2.1 May 27, 2025 Added data portability details PDF
2.0 December 27, 2024 Major restructuring PDF
1.5 June 27, 2024 GDPR compliance updates PDF

Data Protection

Security Measures

Technical Security

  • SSL encryption for data transmission
  • Secure data storage systems
  • Regular security audits
  • Access control mechanisms
  • Firewall protection

Data Protection

  • Regular data backups
  • Data encryption at rest
  • Secure document storage
  • Access logging and monitoring
  • Incident response procedures

Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. This includes:

  • Account information while your account is active
  • Transaction records for legal compliance
  • Driver verification documents for service duration
  • Location data for 30 days after ride completion
  • Communication records for support purposes

Your Rights

Your Privacy Rights

Access & Control

  • Access your personal data
  • Correct inaccurate information
  • Request data deletion
  • Export your data
  • Object to data processing

Preferences

  • Update communication preferences
  • Manage location sharing
  • Control profile visibility
  • Set privacy settings
  • Opt-out of marketing