Last updated: June 27, 2025

Version 3.2 - Effective immediately upon posting

General Terms

1. Platform Overview

Goa Taxi App is a direct booking platform that:

Connects passengers directly with verified drivers
Charges zero commission fees
Enables direct price negotiation
Provides 24/7 service across Goa
Offers multiple vehicle types and packages

2. Service Modifications

Goa Taxi App reserves the right to:

Modify or discontinue services with 30 days notice
Update driver verification requirements
Change platform features and functionality
Update safety and security measures
Modify these terms with prior notification

Important Disclosures

Third-Party Services

Our platform may integrate with third-party services. We are not responsible for their terms, privacy policies, or practices.

Geographic Restrictions

Services are currently available only in select regions of Goa. Attempting to book outside service areas constitutes a violation.

Passenger Terms of Service

Account Requirements

1.1 Account Creation

Must provide accurate, current information
One account per individual
No impersonation permitted
Must maintain account security
Immediate notification of unauthorized access

1.2 Account Termination

We may suspend accounts for violations
Users may terminate accounts anytime
Outstanding balances must be settled
Some information may be retained as required by law

Booking Policies

2.1 Direct Booking

Direct communication with verified drivers
Price negotiation between driver and passenger
Multiple vehicle types available
Tour packages and hourly rentals offered
Airport transfers and local rides available

2.2 Cancellation Policy

Free cancellation within 5 minutes of booking
50% fare charge for cancellations after 5 minutes
Full fare charge for no-shows
Weather-related cancellations exempt
Driver no-shows result in account credit

Passenger Conduct

3.1 Prohibited Actions

No smoking in vehicles
No alcohol consumption without driver consent
No illegal substances
No damage to vehicles
No harassment of drivers
No weapons permitted

3.2 Expected Behavior

Respect driver's vehicle
Use seatbelts at all times
Follow driver's safety instructions
Maintain appropriate conduct
Pay all applicable fares

Zero Tolerance Policy

Violations of conduct policies will result in immediate account termination and may be reported to law enforcement. Drivers reserve the right to refuse service or end rides for safety concerns.

Driver Terms of Service

Driver Requirements

1.1 Documentation

Valid driving license
Aadhar card verification
Vehicle registration documents
Vehicle insurance papers
Profile photo and vehicle photos

1.2 Vehicle Requirements

Valid vehicle registration
Comprehensive insurance
Regular maintenance records
Clean and well-maintained condition
Safety equipment as required

Earnings and Payments

2.1 Direct Earnings

100% of negotiated fare
No platform commission
Direct payment from passengers
Flexible pricing structure
Package and tour earnings

2.2 Payment Terms

Direct cash payments
Digital payment options
Immediate payment receipt
No payment delays
Transparent earnings

Driver Conduct

3.1 Prohibited Actions

No discrimination of any kind
No unsafe driving practices
No unauthorized fare increases
No unauthorized cancellations
No harassment of passengers

3.2 Expected Behavior

Professional conduct at all times
Safe and courteous driving
Clean and well-maintained vehicle
Timely service and punctuality
Respect for passenger privacy

Payment Policies

Financial Terms and Conditions

1. Payment Methods

Credit/Debit Cards: Visa, Mastercard, RuPay (3% processing fee)
Digital Wallets: Paytm, PhonePe, Google Pay (no fee)
UPI: All major UPI providers (no fee)
Net Banking: Selected Indian banks (₹10 fee)
Cash: Available for select ride types (receipt required)

2. Pricing Structure

Base Fare: ₹50-100 depending on vehicle type
Distance: ₹12-20 per km (vehicle dependent)
Time: ₹1-3 per minute in slow traffic
Peak Pricing: 1.2x-2.0x during high demand
Service Fee: 10-15% of total fare
Tolls/Parking: Passed through at cost

Refund Policy

Driver Cancellations: Full refund within 2 hours
User Cancellations: Refund minus cancellation fee
Service Issues: Case-by-case review (7 day resolution)
Duplicate Charges: Verified refunds within 3 days
Processing Time: 5-7 business days for bank transfers

Payment Terms

Financial Terms and Conditions

4.1 Direct Payment

Direct payment to drivers
No platform commission fees
Multiple payment methods accepted
Transparent pricing structure
Receipts provided upon request

4.2 Pricing

Prices negotiated directly with drivers
Market-based competitive rates
Package deals available
Special rates for long-term bookings
Transparent fare breakdown

Safety and Security

Safety Measures

5.1 Driver Verification

Thorough background checks
Document verification process
Regular license validation
Vehicle safety inspections
Continuous monitoring

5.2 Safety Features

Real-time ride tracking
Emergency contact sharing
24/7 support availability
Driver rating system
Incident reporting system

Liability and Insurance

Liability Terms

6.1 Platform Liability

Acts as a booking facilitator only
Not responsible for driver conduct
No liability for service quality
No liability for payment disputes
Limited to platform functionality

6.2 Insurance Coverage

Drivers must maintain valid insurance
Comprehensive coverage required
Passenger liability coverage
Third-party liability coverage
Regular policy verification

Dispute Resolution

Resolution Process

7.1 Dispute Process

Direct communication first
Platform mediation available
Documentation required
Timely response guaranteed
Fair resolution process

7.2 Legal Jurisdiction

Goa state laws apply
Indian jurisdiction
English language binding
Arbitration available
Court jurisdiction specified